Refund policy

Pre-orders

You may cancel a pre-order at any time before dispatch for a full refund — no questions, no fees. Email hello@getsoma.store or WhatsApp +91 97395 79930 with your order number.

Damaged, defective, or wrong items

SOMA is a food product in sealed cans, so we cannot accept returns of delivered beer. But if your order arrives damaged, leaking, past its best-before date, or different from what you ordered, tell us within 48 hours of delivery with a photo and your order number and we will replace the affected cans or refund them in full — your choice.

Refund processing

Approved refunds go back to your original payment method within 5–7 business days of approval. If a refund has not appeared after 7 business days, contact us and we will chase it with the payment provider.

Undeliverable orders

If we cannot deliver after two attempts, or the address provided is outside our delivery area, we will contact you; if we cannot resolve it, we will cancel and refund the order in full.

How to reach us

hello@getsoma.store · WhatsApp +91 97395 79930. We respond within one business day.